Help Desk for Foreign Residents
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How to use the Help Desk Q&A
Using the Help Desk for Foreign Residents and the Free Phone Interpreting Service Q&A
- QIf we have questions, can we directly come and visit the Help Desk?
- Yes, please contact the Fukushima International Association (FIA) and make an appointment before you come in.
- QIs it possible to request interpretation services?
- Yes, interpretation can be done at the FIA office or by using the trio-phone service. However, we do not provide an escort interpreting service.
- QWhat is the ‘Trio-Phone’ interpreting service?
- The ‘Trio-Phone’ interpreting service involves a three-way conversation, compared to a normal conversation between two people. FIA uses this system for interpreting.
- QIs there a fee when using the interpreting services or when receiving help?
- No, the services are free. However, you will be liable for the phone bill when receiving help over the phone.
- QHow do we use the ‘Trio-Phone’ service?
- You can use the service just by phoning 024-524-1316. Please then let the staff know that you would like to use this service.
Help Desk for Foreign Residents
〒960-8103
2-1 Funabacho, Fukushima City, Fukushima, Japan
- TEL024-524-1316(Help Desk Phone Number)
- FAX024-521-8308
- E-mail ask@worldvillage.org(Help Desk E-mail)
Available LanguagesAvailable Times
- Japanese, Chinese, English
- Tuesday to Saturday 9:00 am to 5:15 pm
- Korean, Tagalog, Portuguese, Vietnamese
- Thursday 10:00 am to 2:00 pm (Reservation is required for the fourth and fifth Thursday of each month)
- Thai, Nepali, Indonesian, Spanish, Korean, Tagalog, Portuguese, Vietnamese
- Tuesday to Saturday 9:00 am to 5:15 pm (Using an external interpreting service)
