Help Desk for Foreign Residents

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Using the Help Desk for Foreign Residents and the Free Phone Interpreting Service Q&A

QIf we have questions, can we directly come and visit the Help Desk?
Yes, please contact the Fukushima International Association (FIA) and make an appointment before you come in.
QIs it possible to request interpretation services?
Yes, interpretation can be done at the FIA office or by using the trio-phone service. However, we do not provide an escort interpreting service.
QWhat is the ‘Trio-Phone’ interpreting service?
The ‘Trio-Phone’ interpreting service involves a three-way conversation, compared to a normal conversation between two people. FIA uses this system for interpreting.
QIs there a fee when using the interpreting services or when receiving help?
No, the services are free. However, you will be liable for the phone bill when receiving help over the phone.
QHow do we use the ‘Trio-Phone’ service?
You can use the service just by phoning 024-524-1316. Please then let the staff know that you would like to use this service.

Help Desk for Foreign Residents

〒960-8103
2-1 Funabacho, Fukushima City, Fukushima, Japan

  • TEL024-524-1316(Help Desk Phone Number)
  • FAX024-521-8308
  • E-mail ask@worldvillage.org(Help Desk E-mail)

Available LanguagesAvailable Times

Japanese, Chinese, English
Tuesday to Saturday 9:00 am to 5:15 pm
Korean, Tagalog, Portuguese, Vietnamese
Thursday 10:00 am to 2:00 pm (Reservation is required for the fourth and fifth Thursday of each month)
Thai, Nepali, Indonesian, Spanish, Korean, Tagalog, Portuguese, Vietnamese
Tuesday to Saturday 9:00 am to 5:15 pm (Using an external interpreting service)

〒960-8103
2-1 Funabacho, Fukushima City, Fukushima, Japan

TEL 024-524-1315

FAX 024-521-8308

Tuesday to Saturday 8:30 am to 5:15 pm (We are closed on Sunday, Monday, National Holidays and December 29th to January 3rd.)

(c)2024 Fukushima International Association. All right reserved.