Help Desk for Foreign Residents

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Using the Help Desk for Foreign Residents and the Free Phone Interpreting Service Q&A

  • Q

    If we have questions, can we directly come and visit the Help Desk?

    Yes, please contact the Fukushima International Association (FIA) and make an appointment before you come in.

  • Q

    Is it possible to request interpretation services?

    Yes, interpretation can be done at the FIA office or by using the trio-phone service. However, we do not provide an escort interpreting service.

  • Q

    What is the ‘Trio-Phone’ interpreting service?

    The ‘Trio-Phone’ interpreting service involves a three-way conversation, compared to a normal conversation between two people. FIA uses this system for interpreting.

  • Q

    Is there a fee when using the interpreting services or when receiving help?

    No, the services are free. However, you will be liable for the phone bill when receiving help over the phone.

  • Q

    How do we use the ‘Trio-Phone’ service?

    You can use the service just by phoning 024-524-1316. Please then let the staff know that you would like to use this service.

Help Desk for Foreign Residents

2-1 Funabacho, Fukushima City, Fukushima, Japan

(Help Desk Phone Number)

(Help Desk E-mail)

Available Languages
Available Times

Japanese, Chinese, English

Tuesday to Saturday 9:00 am to 5:15 pm

Korean, Tagalog, Portuguese, Vietnamese

Thursday 10:00 am to 2:00 pm (Reservation is required for the fourth and fifth Thursday of each month)

Thai, Nepali, Indonesian, Spanish, Korean, Tagalog, Portuguese, Vietnamese

Tuesday to Saturday 9:00 am to 5:15 pm (Using an external interpreting service)

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