Help Desk for Foreign Residents

Using the Help Desk for Foreign Residents and the Free Phone Interpreting Service Q&A

• Q

  If we have questions, can we directly come and visit the Help Desk?

  Yes, please contact the Fukushima International Association (FIA) and make an appointment before you come in.

• Q

  Is it possible to request interpretation services?

  Yes, interpretation can be done at the FIA office or by using the trio-phone service. However, we do not provide an escort interpreting service.

• Q

  What is the ‘Trio-Phone’ interpreting service?

  The ‘Trio-Phone’ interpreting service involves a three-way conversation, compared to a normal conversation between two people. FIA uses this system for interpreting.

• Q

  Is there a fee when using the interpreting services or when receiving help?

  No, the services are free. However, you will be liable for the phone bill when receiving help over the phone.

• Q

  How do we use the ‘Trio-Phone’ service?

  You can use the service just by phoning 024-524-1316. Please then let the staff know that you would like to use this service.