Help Desk for Foreign Residents
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Help Desk for Foreign Residents (Free Service)
The Fukushima International Association offers a consultation service for foreign residents.
If you have any questions about Japanese language classes, finding a house, finding a job, getting health insurance, or what kind of documents you need to renew your status of residence, etc. please feel to give us a call.
We will direct you to organizations capable of resolving issues such as violence or child abuse.
Telephone interpretation services are also available for procedures, consultations or similar activities.
Confidentiality is assured, so please feel free to reach out to us.
Consultation and telephone interpretation services are free of charge. Telephone call charges are the responsibility of the individual.
- Confidentiality is guaranteed so please feel free to make use of this service.
- Phone charge will be applied.
Consultation related to daily life matters
| Support staff | Consultation staff or interpreter at FIA |
|---|---|
| Content | Daily life matters |
| People who can use this service | Foreign residents in Fukushima Prefecture, their family, and other related people |
| Available Languages (13) | Japanese, Chinese, English, Korean, Tagalog, Portuguese, Vietnamese, Thai, Nepali, Indonesian, Spanish, Ukranian, Russian |
| Available Times |
|
| Method | In person consultation, phone, FAX, e-mail and LINE |
| Note | If you wish to have a consultation in person, please make an appointment by phone beforehand. An external interpreting service will be used depending on the language and time. |
Consultation over the phone with professionals (prior application is required)
| Specialists | 1: Lawyer 2: Administrative Procedures Specialist |
|---|---|
| Content | 1: Legal matters such as marriage and divorce, inheritance, work contracts and problems in the workplace 2: Procedures on immigration, status of residence, nationality, etc. |
| People who can use this service | Foreign residents in Fukushima Prefecture, their family, and other related people |
| Available Languages | Japanese, Chinese, English, Korean, Tagalog, Portuguese, Vietnamese |
| Consultation time | 1: Under an hour for one person 2: Under 30 minutes for one person |
| Consultation date | After completing the application, the consultation date and time will be decided. |
| How to apply |
After filling in the form, please send it to FIA by e-mail, mail or by bringing it to the office. We also accept applications via Google Forms. |
| Reception Times | Tuesday to Saturday 9:00 am to 5:15 pm |
| Note | You can use this service once per year. |
Help Desk for Foreign Residents
〒960-8103
2-1 Funabacho, Fukushima City, Fukushima, Japan
- TEL024-524-1316(Help Desk Phone Number)
- FAX024-521-8308
- E-mail ask@worldvillage.org(Help Desk E-mail)
Free phone interpreting service
The Help Desk for Foreign Residents offers the “Trio-Phone” service, a free phone interpreting service.
This service is available for foreign residents needing to consult a government office or institution and vice versa.
It is primarily used for procedures regarding address changes, pension/health insurance, tax certificate, child allowance, labor problems, etc. This service can also be used for schools, the police, the post office, etc.
The available languages and times are the same as the help desk times.
This interpreting service is free but phone charges will apply.
Help Desk for Foreign Residents
〒960-8103
2-1 Funabacho, Fukushima City, Fukushima, Japan
- TEL024-524-1316(Help Desk Phone Number)
- FAX024-521-8308
- E-mail ask@worldvillage.org(Help Desk E-mail)
Available LanguagesAvailable Times
- Japanese, Chinese, English
- Tuesday to Saturday 9:00 am to 5:15 pm
- Korean, Tagalog, Portuguese, Vietnamese
- Thursday 10:00 am to 2:00 pm (An appointment is required for the fourth and fifth Thursday of each month)
- Thai, Nepali, Indonesian, Spanish, Korean, Tagalog, Portuguese, Vietnamese, Ukranian, Russian
- Tuesday to Saturday 9:00 am to 5:15 pm (Using an external interpreting service)
